Here are some key steps to follow on day one of the campus-wide VoIP rollout:

• First, if you haven’t already done so, be sure to restart your computer and sign back into Teams as soon as possible this morning. If you use it, also sign out of the Teams mobile application, and then back in. These actions will ensure all updates are applied appropriately.
  
  
• Record a new voice message or use text to speech and type your message, your choice!
  
  
• OPTIONAL: Download the Teams mobile application and take advantage of automatic simultaneous rings to both your computer and mobile device. Never worry about setting up call forwarding again!
  
  
• Important: Test the following items and reach out to IT right away at 229-931-2074 if any of these features are not working:
  • Initiate an external phone call
  • Place a call on hold and retrieve it from hold
  • Transfer a call to an external number
  • Leave yourself a voicemail and check it after

• Desktop Application (Intro, Contacts, Initiating Calls)
• Blocking Callers
• Emergency Services Location Info
• Device Settings
• Voicemail
• Call Controls
• Using Hold, Call Merge, Transferring a Call
• Multiple Calls Navigation
• Call Park
• Call Settings 1 (Call Handling/Forwarding, Ringtones, Voicemail)
• Call Settings 2 (Call Groups & Delegates)
• Call Queues, Shared Lines, Voice-Enabled Channels
• Mobile App

• Microsoft Teams Voice Desktop Demo
• Microsoft Teams Voice Mobile App Demo

Call Forwarding

To Activate

• Listen for dial tone
• Dial Activation Code *74
• Listen for special dial tone
• Dial the phone number you are forwarding to
• Listen for ringing
• Advise end user of Call Forwarding
• Your calls will be forwarded until you Cancel from original phone

  Note: If a busy tone or no answer is received, it is necessary to repeat the same steps within a two-minute period to activate. When this is done, you will receive a confirmation tone.

  • If trying to activate Call Forwarding and you get an error message, your phone is currently forwarded. You must Cancel Call Forwarding before proceeding.
  • No rings will be heard from desk when your number is forwarded on campus
  • Half ring will be heard from desk when your number is forwarded off campus
  • Voice Mail that answers will be on Call Forwarded number

To Cancel

• Feature must be canceled from phone number where Call Forward was activated
• Listen for dial tone
• Dial deactivation code *73
• Listen for confirmation tone
• Hang up

To Transfer a Call

• Depress the FLASH button
• Listen for special dial tone
• Dial party you are transferring to
• Hear ringing

  Note: If number is busy, not answering or wrong number, you must depress the switchhook once to reconnect the party on hold.

• Announce call
• Hang up

Instructions for Conference Call (up to 3 people)

• While first person is on line
• Depress the FLASH button (This places the present party on hold)
• Listen for special dial tone
• Dial the third number and listen for ringing
Note: If busy, no answer or wrong numbers, depress FLASH. This reconnects you to the party on hold and clears you from the third number.
• Inform third party of three-way conference
• Depress the FLASH
• Begin three-way conference

Change requests: Moves, Additions, Disconnects, Changes

• Include type of change
• Telephone number to change
• End user
• Location, including building name, room number and jack #, if possible (V**)
• Date of change, if known. Allow 7-10 business days for completion.
• Works like phone number in building

Troubleshooting

• Try another phone set on the jack. If the customer is successful in using another phone, the trouble is in the phone set and not the line. Contact beth.morris@gsw.edu for a new phone set.
• Is there a dial tone?
• Can you make calls? What happens/error when attempting?
• Can you receive calls? What happens/error when attempting?

If this does not resolve the issue, please send an email to beth.morris@gsw.edu with:

• person’s name
• telephone number with problem
• what the problem is (no dial tone, static on line, etc.)
• the last time the telephone worked properly
• building name and room number of telephone trouble
• contact information

Desktop telephone line costs per month

• Basic single line -- $24.96
• Multiple line -- $35.81
• Voice mail -- $4.20

Telephone sets

• Single line: Cortelco 9125
• Two line: Cortelco 9225
• Four line: Cortelco 2740

Voicemail

• Administered through Georgia Technology Authority (GTA)
• Incoming fax capability
• Voice messages received via:
  • Telephone
  • Email
  • Website

Created: September 06, 2018 Amended: January 01, 2019