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What is GeorgiaVIEW?

  • GeorgiaVIEW (Brightspace by D2L platform) is a web-based Learning Management System you will use for your course work. GeorgiaVIEW@GSW is the GSW implementation of the system.
  • With GaVIEW, you can see the course content, do and submit your assignments, take tests, and communicate with your instructors and classmates. Nearly all of your courses will use it in some way.

How can I log in to GeorgiaVIEW?

  • On the GSW main page, click the Community links. Choose GeorgiaVIEW from the right panel or...
  • Scroll down and click the GaVIEW icon GaVIEW icon at the bottom

What is my GaVIEW username and password?

  • Your GaVIEW username is your CanesNet username: part of the Radar email address before the ‘@’ symbol. For example, if your email address is jdoe3@radar.gsw.edu, your GaVIEW username is jdoe3.
    • Please note: your GaVIEW username is not the entire email address, but the first part of it.
  • Your GaVIEW password is your CanesNet password
  • If you are a new student, you have to set up your CanesNet password using the Reset Password link located on the CanesNet Single Sign-On page or on the GaVIEW Login page
  • If you forgot or need to reset your GaVIEW password, use the above links and follow the on-screen instruction.

I forgot my CanesNet password. How can I retrieve it?

  • Click the Forgot Your Password? link on the GaVIEW Login page
  • Or you can click the Reset Password link located on the CanesNet Single Sign-On page
  • You can reset your password at any time. You do not need to call or email GaVIEW Help or technical support; just click the “Forgot Your Password?” link and follow the on-screen instruction.

How can I get GaVIEW help?

  • Use GSW GeorgiaVIEW Help e-mail gaview@gsw.edu
    • GSW GeorgiaVIEW Help is only available Monday - Friday during business hours
  • We have 24x7 Support for GeorgiaVIEW via the University System of Georgia D2L Help Center. The DHC is designed to answer all your questions online. It can be accessed anytime from anywhere
  • You can find links to support information on the GSW GeorgiaVIEW Home page.

What is a Widget?

  • Widget is a box with content on your GaVIEW My Home or Course Home page
    • Once you log in to GaVIEW, you see My Settings, My Courses, News, etc. widgets on the My Home page
    • On the Course Home page, you will see different widgets containing links to your course content (Content Browser widget), News with course announcements, Events with scheduled event dates, etc.

My course content is unavailable. What can I do?

  • Students have no access to courses until the course start date (usually the first day of classes)
  • If you have just registered for a course, remember that there is a delay of 24 - 48 hours from the day a student registers for a course to the day the student actually has access to the course in GeorgiaVIEW
  • If this time has passed, and you are not seeing your course, please contact GeorgiaVIEW Help at gaview@gsw.edu.

How can I get my instructor’s contact information?

  • To know the instructor's name:
    • Log into your RAIN account
    • Go to Student Detail Schedule and look for the instructor's name
  • To get the instructor's contact information:
    • Go to the Campus Directory
    • Type in your instructor's last name and click Search Faculty/Staff

How do I display my picture in the course?

  • In the My Settings widget, click the Profile link
  • On the "Edit My User Profile" page, click the Change Picture button

  • Click the Browse button, locate your picture on your computer, and add it to your profile
  • Click the Save button.

How not to lose answers on assessments?

  • You have to click the "Save Answer" button after each question. This ensures that you will only lose at most one answer if something goes wrong with your computer
  • To minimize issues while taking a quiz, be sure that you do the following:
    • Clear your browser's cache and cookies before starting a quiz
    • Close any applications that are not necessary for taking your quiz
    • Open only one browser window or session when taking a quiz
    • Complete the quiz in a timely manner to avoid timing out. Try to submit your work before deadlines
    • Save each quiz response as you answer it
    • Do not try to save all responses individually at the end of the quiz. Saving too many responses at once can cause your quiz to freeze and fail to save the responses.

How to clear my browser cache and cookies?

Every web browser stores web pages, images and other downloaded content on the computer. This storage place is called the browser's cache, also known as the Temporary Internet Files folder.

Clearing it occasionally or regularly (especially before taking quizzes) can protect your privacy and free up some space in your computer.

Since every browser is different, the following information will outline the steps involved in clearing the cache for web browsers:

  • Mozilla Firefox:

    • Click History on the Menu bar
    • Click "Clear Recent History"
    Clear_History_FF
    • In the "Time range to clear:", select Everything
    • Check the Cookies and Cache boxes
    • Click the "Clear Now" button

 

  • Internet Explorer 10+:

    • Open the browser, go to Tools and click Delete Browsing History
    • On the Delete Browsing History pop-up window, select Temporary Internet files and Cookies
    • Click the Delete button.
  • Google Chrome:

    • Click the wrench icon on browser tool bar
    • Select Tools
    • Select Clear browsing data
    • In the dialog that appears, select the checkboxes for the types of information that you want to remove
    • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
    • Click Clear browsing data
  •  Opera

    • Click Edit from the Opera menu bar
    • Click Preferences from the File menu
    • Click the History and Cache menu
    • Click Cache
    • Click OK to close the Preferences menu
    • Please refer to the Opera support page for detailed information.

I was kicked out and lost my message

  • Whenever you are creating a long message, it is recommended that you type it in Microsoft Word or other text-based program, so that you can save the message periodically
  • You can then copy and paste the text into the GaVIEW Discussions or Email tool. Therefore, if a timeout or shut down occurs, you do not lose your work
  • Compose assignments using Microsoft Word, then copy and paste the text or attach the document to the assignment. If you attempt to write a lengthy paper within the Dropbox Tool you may time out and lose your work. Lost compositions are NOT recoverable.

Files are not opening when I click on them

Check to see if a yellow bar with the following message is displayed at the top of the screen: “To help protect your security, Internet Explorer has blocked this site from downloading files to your computer. Click here for options”.

You should change your browser settings to “Prompt for Automatic Downloading of Files”. To change this setting, do the following:

  • Open your web browser (Internet Explorer)
  • Choose Tools, Internet Options
  • Click the Security tab
  • In the "Security level for this zone" area, click the Custom level... tab
  • Scroll down to the “Downloads” section
  • Select Enable for “Automatic prompting for file downloads”
  • Select Enable for “File download”
  • Click OK. Click OK again to close the Internet Options dialog box

What is the maximum file size I can upload?

The maximum GaVIEW storage space is 500 (MB) megabytes, which is the largest file size you can upload also.

Can I install a brand new version of my web browser?

    • When it comes to updating or upgrading ANY software component to use with GeorgiaVIEW, it is strongly recommended NOT to install it for a while
    • The newest version is probably NOT SUPPORTED by GaVIEW and is more likely to cause problems
    • Software which is not fully supported for use with GaVIEW may work fine, for most online learning tasks... or not
    • All USG GaVIEW users are strongly discouraged from updating key software elements in the middle of a semester.
    • Disable automatic updates on your computer and DO NOT update your browser or Java until the semester is over
    • If you use Firefox browser:
      • Go to Tools on the menu bar on top
      • Click Option and click the Advanced tab
      • Click the Update tab
      • Uncheck "Automatically install updates..."
      • Instead, check "Never check for updates...". Click OK.
      No_update_FF
    • To prevent Java from updating:
      • Click the Start (Windows operating system) button, click Control Panel
      • Click the Java tea-cup icon and click the Update tab
      • Uncheck the "Check for Updates Automatically" box
      • On the pop-up window, select "Never Check"
      • Click Apply and click OK.

How can I get Microsoft Office 365?

GSW provides Microsoft Office 365 to every student free of charge.
Office 365 includes the latest version of Word, Excel, PowerPoint, Access, and more:

  •   Install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad)
  •   Use with OneDrive for automatic device syncing
  •   Gain valuable skills on the world’s most popular productivity software
  •   Use the same programs as the faculty to ensure full file fidelity
  • To get your Office follow these simple steps:

    1. Visit http://portal.office.com
    2. Sign in with your Radar email address and your CanesNet password
    3. On the download site, select your language and click install

    If you have trouble, contact techsupp@gsw.edu or call 229-931-2074.


     

    D2L HC

    • Provides 24x7x365 online support for GeorgiaView
    • To speak with a D2L Help Center agent, call the D2L Support Hotline: 1-855-772-0423
    • The Center is available to answer GaVIEW questions and to provide technical support for GaVIEW students and faculty
    • How to use the D2L Help Center? Read the instruction

    GSW GeorgiaVIEW Help

    • Contact the on-campus GSW GeorgiaVIEW Help at gaview@gsw.edu or call 229-931-2969
      • GSW GeorgiaVIEW Help is available Monday through Friday during business hours

     

    GaVIEW Tutorials

    What's New in 10.3 Brightspace?

    10.3 Brightspace Tutorials for Instructors

    Other Tutorials

    Blackboard Collaborate

    GeorgiaVIEW Tips for Success

    For best success with GaVIEW, remember the Tips listed below.

    USERNAME AND PASSWORD

    • Your GaVIEW username is your CanesNet username: first.last name (e.g. joe.doe), which is a part of the GSW email address before the ‘@’ symbol 
    • Your GaVIEW password is your CanesNet password.

    COURSE AVAILABILITY TO STUDENTS

    • By default, courses will not be available to your students until the first day of classes.
    • Courses will not be available to students until 1-2 business days after their registration, even if they register late. If this time has passed, and students have problems with seeing or accessing the course, they are recommended to contact you as a course instructor. You can add them to the course manually using their last names. 

    TECHNICAL

    • Browsers:
      • Preferred web browsers for GaVIEW are Firefox 32+ and Google Chrome. Internet Explorer is not recommended, however, it is supported. For fewer problems during the semester, disable automatic updates on your computer and DO NOT update your browser or Java until the semester is over.
    • Learn about System and Software Requirements
    • Find out if your computer is set up properly for GaVIEW. You can also click the “Please click here for a System Check before you login” on the GaVIEW login page.
    • Recommend your students to clear their web browser cache and cookies regularly, especially before starting quizzes. It’s a good practice to clear browser cache and cookies often to avoid GaVIEW issues.

    COURSE WORK

    • Recommend your students to compose assignments using software such as Microsoft Word, then copy and paste the text or attach the document to the assignment. It will help them to avoid timing-out and losing their work. Lost compositions are NOT recoverable.
    • To minimize issues while taking a quiz, ask your students:
      • To clear browser’s cache and cookies
      • To save each quiz response as they answer it
      • Don’t save all responses individually at the end of the quiz. Saving too many responses at once can cause your quiz to freeze and fail to save the responses.

    HELP

    Brightspace by D2L Community

    The Brightspace by D2L Community is a D2L-hosted, public website (not just for University System of Georgia Brightspace users), and contains important information, including but not limited to archives of D2L documentation and various discussion topics and forums:

    •     New members can register by filling out the Enrollment form on the Brightspace Community Register page
      •   Please note that it is NOT necessary to login to submit new users when using the Enrollment form
    •     Post a unique idea:
      •   Once you log in, click the Product Ideas link at the top
      •   The tool will list existing similar ideas so you can add comments to an existing idea instead of creating a duplicate
      •   To post the idea, click Post Idea in the right panel
    •     Vote on ideas that other community members have posted
    •     Add comments to ideas to help others understand why it would be valuable to them and search for ideas similar to ones you have
    •     View recent and popular feature requests
    •     Subscribe to ideas so you can be alerted to new comments and changes in status.

    Faculty Development

    USG Faculty Development Workshops registration

    Archived (including D2L) sessions

    Microsoft Office Tutorials

    Tips and Tricks

    Useful Links

     

     

     

     

     

     

     

     

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