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Due to recent ransomware attacks, we would like to remind you all of a few tips to keep yourself and your data safe:

  1. DO NOT click attachments or links in suspicious email
  2. DO back up critical data
  3. DO keep software up-to-date
  4. DO use security software
  5. As always, DO follow the suggestions in our email standard (
  6. If you are a victim of a ransomware attack, DO NOT pay the ransom

Your GSW workstation is protected using security software, and software is kept up-to-date according to our patch management plan. However, you should be sure to use security software and up-to-date software on your personal devices and computers.

If you need help with any of these recommendations, or if you have any questions, please contact Technical Support by emailing or by calling 931-2074.

Instructional Technology will provide technical support to Faculty and Staff members who wish to use GeorgiaVIEW (Brightspace by D2L) LMS.

Each semester GeorgiaVIEW will automatically create a section for every instructor who is teaching a course. This is true for in-class and on-line courses. This will make it possible for instructors who are not teaching on-line courses to use GeorgiaView as a supplement to their traditional classes.

It is the faculty members’ responsibility to set up and maintain their courses. This includes but is not limited to: putting up course content, creating quizzes, assignments, and posting other instructional material. Instructional Technology will work with faculty members to ensure that they have the ability to perform these duties. Instructional Technology will also provide one-on-one training as needed.

Instructional Technology offers workshops on GeorgiaVIEW every semester. These workshops cover the various tools available to help organize and manage a GeorgiaVIEW course, including content transfer, quiz management, posting course materials, managing students and use of the grade book. Participants are welcome to bring any items they need incorporated into their courses.

Support for GeorgiaView is available on a 24x7 basis via the D2L Help Center. This link is available on the GeorgiaVIEW Help page. This Center is designed to answer all of the questions regarding GeorgiaVIEW from a Designer, Instructor, or Student perspective. This service can be accessed anytime, from anywhere. The Help Center also has an extensive knowledge base that offers information and solutions for commonly asked questions or frequent problems encountered by GeorgiaVIEW users.

The GSW GeorgiaVIEW webpage has a number of resources available for faculty and students including:

Instructional Technology offers technical support by phone and email and will work with faculty members to resolve any problems they encounter with GeorgiaVIEW. The contact information is as follows:

Contact: Alla Yemelyanov

Phone: 229-931-2969 or 229-931-2074

Full Support:

Full support includes the amenities of basic support along with repairing equipment, with assistance from vendors if necessary, and ordering new parts when needed.

Basic Support:

Basic Support includes reinstalling the newest version of the operating system and installing approved software for the applicable operating system.

Limited Support (Nonstandard Equipment):

Limited Support includes attempting installation of approved software and troubleshooting network connectivity.

If the computer cannot be serviced it will be returned to the business owner. This includes hardware and software problems (Including Malware, Spyware, and Viruses).

In the event that a non-standard computer needs to repaired by a third party vendor, the business owner is responsible for all communication with the vendor (such as obtaining RMAs),as well as packing and shipping. The business owner is responsible for all costs incurred for repairs.

Standard Hardware - Full Support:

Dell Optiplex 755, 760, 780, 790, 990, 7010, 9010, 3020, 7020, 9020, 3040 desktops

Dell Latitude D630, E6400, E6410, E6420, E6500, E6510, E6520, E6530, E6540 Laptops

Dell Latitude ST Tablet (This product has been discontinued as of 2014)

Dell Vostro 3750 Laptop

Standard Hardware - Basic Support:

Apple MacBook and MacBook Pro laptops

Apple iMac Intel Duo Core, PowerMac Desktops

Nonstandard Hardware - Limited Support:

All other equipment not listed above is nonstandard equipment with limited support by IIT.


Purchases made with university funds are to have a minimum 3-year warranty.

Desktop Printers:

Hardware support for printers is limited to toner cartridge replacement and removal of paper jams. We do not replace printer parts.

Multifunction and Network Printers:

IIT is to be notified at least two business days prior to the installation of a multifunction or network printer.

Network Services is to be notified at the time IIT is notified in order to provide an IP address for the printer.

The installation of the device and any required software will be the responsibility of the vendor’s technician.

The IP address is to be statically assigned to the printer by the vendor’s technician.

The vendor’s technician may not disable any security programs/features existing on GSW computers including firewalls, antivirus software, intrusion prevention software, or other endpoint security measures during the installation process.

In order to comply with State of Georgia policy, the internal hard drive of a printer must be maintained by GSW after the expiration of the lease, or at the end of life of the device.

PDAs, Smartphones and handheld computers:

PDA, smartphones, and handheld computers are nonstandard equipment. They therefore fall under limited support.

The following list of software is approved, supported, and provided by IIT.

Operating Systems:

  • Microsoft Window 7, Windows 10 (Starting Spring 2017)
  • Apple OS 10.10, 10.11

Application Software

  • Microsoft Office 2011(Mac), and Office 2013, Office 2016(Mac), Office 2016 (Starting Fall 2016)
  • Microsoft Internet Explorer (IE 11)
  • Kaspersky Anti-Virus (
  • Microsoft Outlook 2013 and 2016 (Starting Fall 2016)
  • Microsoft Media Player
  • Mozilla FireFox
  • Adobe Acrobat Pro (11 and DC)
  • Roxio Creator DE 10.3 (CD/DVD recording software)
  • Putty
  • Outlook Web App
  • Self Service Portal
  • Apple QuickTime for MACs and Windows
  • Adobe Flash Player
  • Java (6.31)
  • 7-zip

There are other software packages for which licenses may be purchased. These are not provided by IIT. This list includes, but is not limited to, Word Perfect, Adobe Acrobat, SPSS, and SAS.

GSW VPN (Virtual Private Network) access accounts may be obtained by employees and contractors of GSW by filling out and submitting the Georgia Southwestern State University Virtual Private Network (VPN) Usage Standard. Once the completed form is received it is subject to approval by the IIT Director or his/her designee.

Upon approval a VPN account will be created for the requesting person. The requesting person will then be notified that the account has been created and given connection instructions and login credentials. The login credentials will not be sent via e-mail or other electronic messaging. Employees of GSW will be instructed to use their active directory credentials, whose life-cycles are governed by GSW’s Password Security Standard, which meets or exceeds the Board of Regents Information Technology Handbook, Section 5.8 Password Security Standard. Persons not employed directly by GSW will be given login credentials verbally, in person or via telephone call.

VPN accounts are subject to suspension or termination if at any time it is discovered that the account is being used in a manner which violates the Virtual Private Network (VPN) Usage Policy.

VPN accounts are suspended or terminated under the following conditions:

  • Receipt of a Personnel Action Notice (PAN) indicating a termination, which requires the immediate suspension or termination of the VPN account.
  • Receipt of a PAN indicating a change of job title, which requires adjustments to the employee’s privileges as is appropriate for the new job title and may indicate that VPN access is no longer required by the employee.
  • During the annual firewall audit as described in the Firewall Audit Standard, a VPN account is found which is no longer valid but has not yet been removed.

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