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Tech Support Services

GSW does not repair personally-owned computing equipment.  Contact a local vendor for services on non-state-owned equipment.

Technical Support for Campus Computing Equipment

  1. Requests for support are placed via email (techsupp@gsw.edu), phone (ext 2074), through the Technical Request web form, or through our ticketing system web portal, Solar Winds (you will have to log in with your CanesNet credentials).
  2. The person making the request will receive an email from Technical Support (techsupp@gsw.edu) providing a link to their ticket in Solar Winds for status updates.
  3. As quickly as possible, the technician will contact the person making the request and set up a day and time for the request to be handled.
  4. After the technician has completed the request, the person who made the request will receive an email from Solar Winds letting them know the job has been resolved and asking for confirmation of the resolution.
  5. Solar Winds will close out the request.

Request Technical Support

Ticket system portal

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