Student E-mail Account

To: GSW Students
From: Office of Information and Instructional Technology (OIIT)

• GSW has set up an email account for every enrolled student.
• Email will serve as an official means of sending information to students by faculty and staff.
• Faculty will determine how email will be used in their classes, making the assumption that students' official “@radar.gsw.edu” accounts are being accessed and use email for their classes accordingly.
• Students are expected to check their official GSW email address on a frequent and consistent basis and have the responsibility to recognize that certain communication may be time-critical.
• By using your email account you agree to email policy at http://www.gsw.edu/~oiit/policies/emailpolicy.html.

To verify your email address
Log into Rain https://rain.gsw.edu .
Click on Personal Information and then click on View E-mail Addresses.
One of the email addresses should be “<user>@radar.gsw.edu”. This is your email address on radar. The part before the @symbol is your username to log into radar.
Your password is initially set as the last 6 digits of your GSW ID number. If you signed up for classes before Spring semester of 2005, your default password is the last 6 digits of your social security number. Please note: the last digit on your GSW ID card is used by OSL, and is not part of your GSW ID number. Click here to get your GSW ID number.
It is recommended you change your password using the instructions provided below and at http://www.gsw.edu/~oiit/studentemail.shtml .

NOTE: The '@radar.gsw.edu' part of the address is *not* part of your username to log on to radar.

To use your email account
Go to http://radar.gsw.edu/ .
Enter the login name and password that you found in RAIN (as above).
To receive new mail, click INBOX on the left-hand frame of the window.
Click Options at the top of the screen to change features of your email

To change your password
Log in to radar http://radar.gsw.edu .
Click on Options at the top of the screen.
Click on Change of Password on the options page.
Enter your current password and new password (twice) as instructed. Please make sure your new password follows the guidelines set forth in the instructions on the page or it will not work!
Click Change the Password. The page that comes up should say, “Your password was changed successfully”. If you receive an error instead of a success message, please try again and make sure you follow the password guidelines.
If you forget your password you can call 931-2074 and provide your email address, and name. Your password will be reset to the last six digits of your GSW ID number.

To forward your account
If a student chooses, he or she can forward their official GSW email address to another account (e.g. AOL, hotmail, or Yahoo), but at their own risk. The University will not be responsible for the handling of email by outside vendors. Having email forwarded does not absolve a student from the responsibilities associated with official communication sent to his or her “@radar.gsw.edu” account.
Instructions for forward your student email account:
Log in to radar http://radar.gsw.edu .
Click on Options at the top of the screen.
Click on Mail Forwarding Options on the options page.
Read the warning “changing this setting will overwrite the .forward file” in your home directory. Usually this is not a problem, but remember that if you change this setting, it will overwrite any previous settings.
Enter the email address you want to forward mail to and click Submit. It will take you back to the options page with the note Added “<email>” at the top of the page. If you receive some error instead of this message, go back to step 3.

Possible problems with your account
If you're having problems with your account, there are a few things you might want to look at:
1) In the "Name:" field, make sure you're putting in your username, not your email address -- I.E. "user", not "user@radar.gsw.edu".
2) Make sure you are trying to log in using radar's webmail interface at http://radar.gsw.edu -- you can also get there from the GSW main page (http://www.gsw.edu) by clicking on the "Webmail" icon and then "Students" on the menu that drops down. Please note that radar does not allow POP connections, so you can *not* use a mail client like eudora to retrieve email via POP.
3) Make sure you are using a supported web browser. Radar's web interface has been tested with Internet Explorer, Netscape Navigator, and Mozilla Firefox.
4) Make sure cookies are turned on in your browser settings.
5) Make sure "Content Advisor" (under the "Content" tab of the "Internet Options" control panel) is disabled.
6) Try using your default password -- the last 6 digits of your GSW ID number.
If you still have problems, email the System Administrator from an alternate email address, or call 931-2074 and provide your email address, name, and a description of the problem.

Reclaiming quota space
Each student is only allowed 8 MB of space on radar.  If you exceed this limit, you will not be able to receive email. Here are a few tips to keep you from having this problem.
Make sure you purge your Trash folder every now and then to free up space from deleted emails. On the web interface, if you look on the folder view, there will be a "purge" link next to your trash folder when there is something in it.
Also, make sure your "Sent" folder doesn't get out of control. If a message has been there for 3 months, it's probably safe to delete it.
Try deleting emails one or two at a time instead of all at once, purging after every deletion (you may have to "Refresh folder view" to purge).
If you're having trouble deleting large emails (you get "disk quota exceeded" while moving) try this little trick:

• Log in to radar
• Click "Options" at the top of the page
• Click "Folder Preferences"
• Select "[Do Not Use Trash]" in the drop-down menu next to "Trash Folder" under the "Special Folder Options" heading
• Click submit -- Now "delete" removes an email from the server instead of moving it to the Trash folder.
• Go to your Inbox and delete unneeded emails
• Now you can go back to Options/Folder Preferences and change that drop-down menu from "[Do Not Use Trash]" to "Trash" (as it was set before)
 

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