« Getting Started with Campus Technology /faculty and staff

Welcome to GSW. As part of the new employee orientation you must read the computer procedures and policies sections below, and complete the form at the end of this page.

 

Contents:

back to top Contact Information back to top

Office of Information and Instructional Technology is located in the 105 Morgan Hall. You can reach us at

http://www.gsw.edu/~oiit/contact.shtml  provides a complete list of OIIT contacts.

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back to top Computer and Network Usage Policy back to top

By creating and using university accounts and other computing services, you have accepted and agreed to the "Computer and Network Usage Policy" document.

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back to top Information Security Concerns back to top

In order to minimize the risks associated with using a computer attached to the campus network, and hence to the Internet, there are several "best practices" a campus computer user must employ.

The first risk to consider is that of availability of your personal password. All activities on your computer are governed by having the logon password, so it is important that this password not be available to anyone but you. Do not place it on a sticky note and put it on the monitor or under the keyboard or any other easily accessible place.

Do not post your instructions for accessing BANNER or your email where they are easily viewed by anyone visiting your workspace.

When it is time to change your password, please choose one that does not reflect any personal association nor that is on the common password list that hackers use to gain unauthorized access to a computer. The best password is one that uses a combination of characters and numbers which have a special meaning for you. You may need to write this password down but protect this information as you would your social security number.

A second major threat to the security of a personal computer is the prevalence of viruses. The Technical Support personnel from OIIT will make every effort to keep you informed concerning the current viruses and threats posed via email, etc. However, you need to be aware that when the virus protection software finds a problem, you must take appropriate action to respond to that threat. If you notice that your virus software is not updating itself regularly as it should, please inform Technical Support immediately.

Third, there is great danger to your computer and to GSW's network and hosts from indiscriminant downloading of items from the Internet. Usually "free" means it has a hidden cost - either your have to give personal information or it runs on your computer and feeds information back to its source. Often many such programs install a "back door" which makes your computer accessible to other machines on the Internet without your even being aware of it. Some even log your keystrokes (and hence your passwords) and send this information to some unknown-to-you person. When your computer is installed by OIIT's Technical Support staff, every effort is made to secure it with virus protection and to protect it from automatic installation of silent intrusive software. Thus changing its original configuration can compromise the security of that pc and the security of the network and the hosts you rely on to perform your day-to-day work.

In the event that you feel that your password has become known to others, please contact the OIIT helpdesk for assistance in changing it. In the event something from the Internet installs itself on your computer, please call so it may be removed. In the event you have reason to believe your computer or server has been compromised, please report it to the OIIT helpdesk or email abuse@canes.gsw.edu.

Please be aware that no machine on the Internet is anonymous. There are laws which govern the use of copyrighted information and they apply to any available on the Internet also. To download copyrighted information (music, movies, games) is the same as stealing them from a store. The companies holding those licenses are now prosecuting cases resulting in large fines and the possibility of imprisonment.

All computers attached to the GSW network and their users are subject to the federal, state, and USG policies, laws and sanctions. Nothing on your computer is private and any information stored can be obtained through invoking the Georgia Open Records Act. The "best practice" is to use your work computer only for work-related materials.

If you have any question or concerns relating to information security, email or call the OIIT Helpdesk and they will be routed to the appropriate responder.

To report abuses of accepted computing and networking practices (such as unsolicited commercial email, ftp sites offering unauthorized copyrighted material, etc.) by GSW related individuals, programs or equipment,

or

to report computer or networking security concerns or incidents that involve GSW related individuals, programs or equipment: abuse@canes.gsw.edu.

If you need to talk to a live person: GSW OIIT Help Desk at 229-931-2074.

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back to top Email account and Policy back to top

Request your new account by using the online request form. Before requesting the E-mail account read the E-mail Account Policies at http://www.gsw.edu/~oiit/emailpolicy.shtml.

Once you have read and agree with the above written policy, you can request an E-mail account with the form provided. Once the form is received, you will need to allow up to 48 hours for the account to be created.

You will need to visit the Office of Information and Instructional Technology (OIIT) in Morgan Hall Room 105 to pick up your E-mail account information. Your information sheet will include your E-mail address and your initial password for your account. You will need to sign the form so it can be kept on file with the OIIT department.

Your mail account will be set to a pre-determined size. Your mail client should always be set to pull your mail off of the server once you enter your password. These mailbox size limits will not be increased.

Checking E-mail Remotely

If you need to check your mail off campus, you may do so by using the Mail2web web site at http://www.mail2web.com . Make sure once you are on the site that you select the option for a 'Secure Login'. Once in the 'Secure Login' screen you will need to enter your full E-mail address in the 'Your Email Address' field. Then you will need to enter the password you use to get into your account when on campus in the 'Password' field. Once all of this has been done, simply click on the 'Check Mail' button. You will then see all of your new messages. The mail listed on the 'Mail2web' web site will be new mail only. All of the messages viewed while on the 'Mail2web' site will stay on the server until you check your mail once you are back on campus and your mail client pulls the messages off of the mail server. You may mark new messages to be deleted on the 'Mail2web' site, but only those messages marked will be deleted and won't be seen when you return to campus. All other mail will be on the server once you return. It is imperative to make sure you check your mail fairly often from the campus to make sure you don't exceed your mailbox size limit.

Size Limit Warnings and Account Limit Messages

You will receive a warning when you are approaching the maximum size limit of your
E-mail account. You will need to make sure you log into your account on campus with the computer you use for daily business. The Eudora mail client (or whichever client you are using) will then pull the mail off of the server and drop your account well below your size limit. If, however, you do not log into your account on campus before the maximum size limit is reached, your account will no longer be able to receive mail. If you have an issue with your account, please call tech support at 931-2074.

Note: All mail clients should be setup to use a POP3 mail server and should also be setup to pull all mail off of the server at login.

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back to top Web Site Account and Policy back to top

Request your new account by using the  online web site account request form. Before requesting the account read the GSW Web Policy at http://www.gsw.edu/~oiit/webpolicy.shtml and the Web Site Account Policies provided below.

Web Site Account Policies:

1.            An individual member of Georgia Southwestern State University community, faculty or staff member, may be issued a web site account.  This account will remain valid so long as the individual is currently employed or enrolled at Georgia Southwestern State University.

2.            The proper use of the web site account is ultimately the responsibility of the individual under whose name it has been assigned.  Therefore, it is your responsibility to guard your password and not share your web site account and password with others.

Once you have read and agree with the above written policies, you can request an web site account with the form provided. Once the form is received, you will need to allow up to 48 hours for the account to be created.

You will need to visit the Office of Information and Instructional Technology (OIIT) in Morgan Hall Room 105 to pick up your Web Site account information. Your information sheet will include your user name and the password for your account. You will need to sign the form so it can be kept on file with the OIIT department.

In order to use your web site account you need to have Microsoft FrontPage installed on your computer. Chose File – Open Web, and then provide user name and password. Click HERE to learn more.

Faculty and Staff FrontPage and other Workshops are offered for ALL Faculty and Staff, Full and Part-Time. Please visit http://www.gsw.edu/~oiit/courses.shtml to check classes offered or contact Lovely Lewis at 229-931-2969 for more information.

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back to top Banner Account and Training back to top

How to Get a Banner Login

Requests for Banner Accounts should be made via e-mail to Robyn DeVane (rdevane@canes.gsw.edu).  Once your account has been established, you will be notified of your login information and Banner will be installed on your computer by the technical support staff.

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back to top Technical Support Procedures and Services back to top

1.    Requests for support are placed via email (techsupp@canes.gsw.edu), by phone (2074) or by web at http://www.gsw.edu/~oiit/supportRequest.shtml.

2.    The person making the request will receive an email indicating which technician has been assigned the request…

"This request is being handled by "Technician Name". They will contact you shortly regarding completion of this request."

3.    As quickly as possible (within 24 hours), the technician will contact the person making the request and set up a day and time for the request to be handled. If an individual must give up their computer a temporary replacement computer will be set up in its place.

4.    After the technician has completed the request, the person who made the request will receive an email from the OAC manager letting them know the job has been completed and ask for feedback…

"This tech support request is completed. Please let me know if there are any issues with the completion of this request."

or…

"This tech support request is completed. Because it is related to an email issue, please send me an email reply indicating if there are any remaining issues with the completion of this request."

5.      The technician will close out the request.

Please note that OIIT does not support employees personal PCs and laptops even if they are used in the employees' GSW work.

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back to top Network Support Services back to top

  1. Requests for new network connections should be sent by email to techsupp@canes.gsw.edu  and they will be routed to Network Services.
  2. To report a problem relating to network connectivity (the cable is broken, the wall jack is broken) call the helpdesk (2074).
  3. In the event you are considering purchasing a device to be attached to the network, please involve OIIT network support staff in your decision process in an advisory capacity so that the best choices may be made and so that the opportunity to evaluate in a timely manner the resources needed to support the device may be obtained. The same applies to connecting an existing device to the network as any device attached to the network affects all others.
  4. Any plans for renovation of buildings, offices, classrooms, computer labs, etc., which use network connections should be shared with network support staff at the earlier stages of planning.

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back to top Instructional Support Procedures back to top

1.      Requests for instructional support are placed via email (itc@canes.gsw.edu), by phone (2074) or by web at http://www.gsw.edu/~oiit/itcsupport.shtml.

2.      The person making the request will receive an email indicating which technician has been assigned the request…

"This request is being handled by "Technician Name". They will contact you shortly regarding completion of this request."

3.      As quickly as possible (within 24 hours), the technician will contact the person making the request and set up a day and time for the request to be handled.

4.      After the technician has completed the request, the person who made the request will receive an email ITC letting them know the job has been completed.

"This instructional support request is completed. Please let me know if there are any issues with the completion of this request."

5.      The technician will close out the request.

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 back to top Instructional Support Services back to top

For a complete list of instructional services offered by OIIT please see the OIIT Instructional Services web page. OIIT has the following equipment available for checkout by Faculty and Staff:

  • Portable zip drives

  • Laptop computers (PC and Mac)

  • Portable CD burner

  • LCD projectors

  • Slide Projectors

  • Digital cameras

  • Overhead Projector (Transparency)

  • Portable Podium (amplified)

  • DVD/VCR players

  • TV/VCR Combo

  • Portable Smart Board

  • VHS Video camcorders

  • Elmo Document Presenter

To check out equipment, please request the item by submitting a Short Term Check Out Form and reserving the item. OIIT will train individuals in the use of all equipment available for check out. Please contact itc@canes.gsw.edu  to make an appointment for training. For equipment that is being used off-campus please fill out an off-campus request form. In addition to being available for checkout, this equipment can be set up for you on-campus by OIIT. Please contact itc@canes.gsw.edu  to schedule equipment set-ups. OIIT also offers the services of videotaping, CD-ROM duplication, videotape duplication, cassette duplication, and video production. Satellite programs can also be down linked by OIIT. Please see the OIIT Instructional Services web page for a list of costs for these services.

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back to top Faculty and Staff Development back to top

Faculty Staff Workshops for Microsoft Office (Word, PowerPoint, Excel, Access, and Outlook) are offered for ALL Faculty and Staff, Full and Part-Time. OIIT also offers courses in multimedia and Eudora. For a list of course offerings please check the OIIT Faculty/Staff Development web page. Please contact Alla Yemelyanov at 229-931-2969 to request a course offered.

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back to top Computer Labs Location and Hours back to top

Your students may use GSW Computer Labs. For a complete listing of all public computer labs, including hours of operation, contact information, and available hardware and software, visit http://www.gsw.edu/~oiit/labs.shtml.

 

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back to top Approved Software List (Checking out Software) back to top

Operating Systems:

  • Microsoft Windows 95, Windows 98, and Windows 2000
  • Apple MAC Operating Systems 7-10 (X)

Application Software:

  • Microsoft Office 97*, Office 98 (MAC)*, Office 2000*,  Office 2001* (MAC), and Office for OSX* (MAC)
  • Microsoft FrontPage*
  • Microsoft Publisher*
  • Microsoft Internet Explorer
  • Microsoft Media Player
  • Netscape Navigator
  • RealPlayer (Up to version 8, not RealOne.)
  • TeraTerm (for Canes access)
  • WS-FTP
  • McAfee VirusScan
  • Eudora
  • Apple QuickTime for MACs and Windows
  • WinZip and Power Archiver
  • Hewlett Packard JetAdmin
  • Adobe Acrobat Reader
  • IomegaWare (Iomega’s utilities for removable media drives.)
  • Adaptec and Roxio Easy CD (CD recording software)

There are other approved software packages for which license may be purchased., i.e., Word Perfect, Adobe Acrobat, SPSS, SAS, etc.

Under the Microsoft Campus Agreement (MCA), GSW Faculty & Staff can order MCA software products for a significantly reduced price through a special work at home program. Click here for the Order Form and follow the directions listed below:

  1. Complete the order form with IIT listed in the Ship To section. The software must be paid with a State of Georgia Purchasing Card or a Purchase Order.
  2. Deliver completed form to IIT.
  3. IIT staff will place the order with MSD.
  4. IIT staff will notify the purchaser upon receipt of the software.
  5. The purchaser will then be able to pick up the software and install it on one personal computer.
  6. Purchaser must return the software to the IIT office. The IIT office will file the software for each individual user.
    7.

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back to top Distance Learning (GSAMS and PeachStar) back to top

Georgia's Statewide Academic & Medical System (GSAMS) is one of the world's largest two-way interactive H.320 video networks, providing citizens throughout the state access to resources without the restrictions of time or distance. Approximately 400 sites ranging from elementary schools to rural hospitals have held more than 120,000 conferences since GSAMS’ inception in 1992. Georgia Southwestern State University is a participant in the Georgia Statewide Academic and Medical System (GSAMS) program. We operate one interactive video classroom. GSAMS allows GSW to connect with over 400 similarly equipped sites statewide, including colleges, universities, technical schools, K-12 schools, medical facilities, and government offices. The GSAMS system was named most outstanding statewide distance education network in 1998 by the United States Distance Learning Association. For more information and a complete listing of all available courses, visit http://www.gsw.edu/~oiit/gsams.shtml

PeachStar is a Satellite Network that delivers instructional programming to 2,000+ downlink sites. PeachStar uses the network to provide schools with a full schedule of high quality educational programming to support learning in Georgia classrooms. They provide programming all day, every day of the school year, for all grade levels, including postsecondary.  PeachStar also offers staff development training for teachers and other educators. Contact Royce Hackett at wrh@canes.gsw.edu, or visit http://www.gsw.edu/~oiit/peachstar.shtml for more information.

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back to top GSW TV back to top

GSW State University is home to GSW-TV providing community service to Americus via the city's cable channel. GSW also utilizes the video production equipment to support the various production needs of the campus community. The GSW OIIT operates the studio, editing facility and mobile production unit. GSW-TV emphasizes its commitment to the power of education by producing local programming, showcasing the individuals that make up Georgia Southwestern, as well as the entire Sumter County Community. For information on schedules and shows visit http://www.gsw.edu/~oiit/tv8.shtml.

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back to top GSW GaVIEW back to top

If you have any questions, please contact Alla Yemelyanov at alla.yemelyanov@gsw.edu or gaview@gsw.edu.

For more information and tutorials visit Faculty/Staff Development page.

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back to top How to Documents back to top

You can access step-by-step instructions for common technological tasks at http://www.gsw.edu/~oiit/howto.shtml.

 

 Georgia Southwestern State University, 800 Georgia Southwestern State University Drive, Americus, GA 31709-4379