The Bookstore is a self-supporting facility for the use and benefit of the University community. It is a vital link in the educational process not only in providing textbooks, but other supplies as well. The bookstore is normally open from 8:30 a.m. until 5:30 p.m. Monday through Thursday and 8:30 a.m. until 3:30 p.m. on Friday's. These hours will vary from extended hours of operation at the beginning of each semester to summer and holiday schedules.
Cash Control Policy
All Bookstore cash sales and other cash receipts (commission, vendor refunds, etc.) should be recorded on a cash register so there will be a dated, chronological record of entry.
Each cashier will be responsible for their cash drawer during their shift. The register should be cleared and balanced daily by the Assistant Manager, who will then verify and complete the daily report. Deposits are made to the Accounting Office by 4:00 p.m. each day. During rush periods, deposits will be made directly to the bank institution.
All unattended monies should be secured in a locked drawer or safe. All deposits should be made immediately after reports are complete. Public Safety should be contacted when large sums of money are transferred.
Acceptable Payment for Merchandise Policy
Checks, cash or MC/Visa/Discover charge cards are acceptable as payment for the purchase of merchandise in the Bookstore.
Some points on accepting checks:
Checks must have an imprinted account number on them. Counter checks which have the account number written in are not acceptable.
Checks must be payable to "GSW. Bookstore".
All checks should have the customer's Social Security Number. Verify the number against a valid student ID or driver's license.
The writing on the check must be legible; especially the written amount of the purchase.
Traveler's Checks are acceptable. Be sure both customer's signatures look identical.
Customers may write checks for $10.00 over the amount of purchase if the above conditions are met, and the Bookstore has sufficient petty cash. The Bookstore does not cash checks over $10.00; refer customers to the Accounting Office or local bank.
Customer Returns/Refund Policy
The Bookstore offers refunds or adjustments as a courtesy to those students who have changed classes. The key points of the policy are as follows:
All requests for refunds or adjustments must be accompanied by a cash register receipt.
A refund of 100% will be allowed during the first ten business days of the semester (with valid ID and receipt). No refunds will be given after 10 days.
New textbooks must be in mint condition with no writing or marks of any kind
If a new book has been written in or damaged, at least a 25% charge will be deducted from the price.
If the customer does not have a receipt or has exceeded the return date, suggest returning the book at buy-back during finals.
Defective new textbooks will be replaced without charge. Defective used textbooks will be repaired or replaced depending on the nature of the defect.
Items other than textbooks are eligible for a refund within two weeks of purchase with a cash register receipt. Items must be in "new" condition; clothing cannot be worn or washed.
Items on sale are not refundable; sale clothing may be exchanged for another size.
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