Files are not opening when I click on them

Check to see if a yellow bar with the following message is displayed at the top of the screen: “To help protect your security, Internet Explorer has blocked this site from downloading files to your computer. Click here for options”.

You should change your browser settings to “Prompt for Automatic Downloading of Files”. To change this setting, do the following:

  • Open your web browser (Internet Explorer)
  • Choose Tools, Internet Options
  • Click the Security tab
  • In the "Security level for this zone" area, click the Custom level... tab
  • Scroll down to the “Downloads” section
  • Select Enable for “Automatic prompting for file downloads”
  • Select Enable for “File download”
  • Click OK. Click OK again to close the Internet Options dialog box